Delivering Satisfaction and Service Quality

Delivering Satisfaction and Service Quality

A Customer-based Approach for Libraries

Book - 2001
Rate this:
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.
Publisher: Chicago : American Library Association, 2001
ISBN: 9780838907894
Characteristics: xiv, 181 p. : ill. ; 28 cm
Additional Contributors: Whitman, John R.


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.


Add Age Suitability

There are no ages for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number


Subject Headings


Find it at DPL

To Top