How American Health Care Killed My Father--and How We Can Fix IteBook - 2013
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Every business would like to get away with high prices, poor quality, and miserable service, but this behavior carries an unacceptable cost: lost customers, lost revenue, lost profits.
In health care, bad behavior doesn't produce these bad results; bad behavior is often rewarded with additional revenue, and efficiency with less.
At the heart of these perverse incentives is insurance. . . .But not only is insurance the costliest way of financing our spending, it is the most distortive; the insurance model requires that we turn over our role as consumers to what I call the Surrogates: private insurers, Medicare, and Medicaid.
As I'll show, their actions -- and our own absence as a disciplinary force in the health care marketplace -- create many of the incentives for bad behavior.
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